In addition to correcting substandard work, employees have an ethical obligation to __________ the quality problem as well.
ISO 9000 currently stresses _____ of a certified organization.
minimizing harmful environmental effects
inclusion of reused components in the office equipment
a minimum of four supervisory levels
The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization’s effect on the environment.
Warranty service, processing of complaints, and costs of litigation are examples of:
internal failure costs.
external failure costs.
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