At Custom Scholars, we value your trust and investment in our assignment help services. Customer satisfaction is our main goal. For this reason, we guarantee full protection of your rights in each transaction you make with us so you can feel safe when placing your order on our website. When working with us, you get quality for your money or your money back.
Our company offers legitimate academic assistance and our money-back guarantee allows you to request a refund if we fail to fulfill our duties towards you. We have a high satisfaction rate with more than 95% of our satisfied customers coming back for more assignment help services. While most academic writing companies do not offer a specifically designed Money-back Guarantee, we want our clients to know that they can request a refund at any stage of their order. The following are the major reasons why you can request and receive a refund on our website.
If you develop a need for order cancellation, contact us immediately through call, email, or live chat so your writer can be requested to stop working on your order. After contacting us with your order cancellation request, please send a cancellation message to your personal order page confirming your request on the same. The following are the main reasons for order cancellation from our clients and the amount of refund you can receive in each case.
Please send your refund request as soon as possible to get the highest amount of refund. The amount of refund you can receive is highly dependent on whether a writer has been assigned your order, the amount of research and writing the writer has done on your order, and the time that has passed since you placed your order.
You cannot receive a 100% refund if you decide to cancel an order that has already been assigned to a writer and the writer has started working on it. The writer must be compensated for their time and effort. That is why you are encouraged to send your cancellation message as soon as possible. You can be refunded as follows depending on when you decide to cancel your order.
NB: Once your order has been delivered to your personal order page it becomes impossible to cancel the order. You can only request a refund on quality concerns if you believe and can prove that the delivered paper is inconsistent with your initial instructions. This can be done by pressing the “Refund” button on your personal order page.
Contact us immediately you realize that you were billed twice or you made payment for the same order more than once. Send the receipts to our support team for verification and the extra payment will be refunded to your account as soon as possible. You do not have to charge us back through your bank as we will ensure the extra amount is paid back to your account as soon as possible. We only need a copy of the receipts to process your refund.
Contact us as soon as possible if you realize that you placed two or more identical orders to clarify the situation. The unnecessary orders will be canceled if they have not been assigned to writers and the extra amount credited to your account. Only the unnecessary order(s) will be canceled but we will proceed to work on one of the orders to ensure it is delivered as per your assignment instructions.
If you are late and the orders have been assigned to different writers, the standard procedure for order cancellation will apply. In this case, a full refund becomes impossible and the amount you receive will be calculated as that of a regular order according to the standard procedure for order cancellation. Contact us immediately you realize you have placed identical orders so the writer(s) can be notified to discontinue working on the unnecessary order(s).
We aim at ensuring all our orders are delivered on time to meet all our clients’ deadlines. We try our best to ensure we meet each customer’s expectations. Sometimes your paper might not be delivered on time due to unavoidable circumstances. If this happens, the amount of refund will depend on how long after the deadline your paper will be delivered and whether you still need the paper or not. The following are the common case of late deliveries and the choices you have in each case.
Ensure that all materials needed in processing your order are uploaded on time. It will ensure that the writer has an easy time working on your order. If lateness occurs due to the late upload of extra materials on your side, you cannot request a lateness refund. Please ensure that all paper details and additional materials are provided when filling the order form or immediately after placing your order.
In case the deadline of your order passes and the paper has not been uploaded on your order page and you have not received any explanation on the same from our support team, contact us immediately. You can reach us through live chat, phone call, email, or a message on your personal page. The sooner you reach us, the better.
The following are the choices you have in case your paper is delivered past the deadline and you have not been contacted with a time expansion request.
NB: You cannot receive a lateness refund if the late delivery of your paper was caused by lateness on your side. Ensure all materials and information needed in processing your order are given during the order stage. Attach and upload all files in the order form to give the writer enough time to review the materials before they start working on your order. Payments should be made as soon as the order has been placed. We are only responsible for delivering a paper that has been paid for and the payment authorized. If you fail on this, you are not legible for a lateness refund.
We do not offer lateness refunds and price recalculation on order revisions as revision deadlines are set separately from the original order deadline. Once the first version of your order has been delivered on time, you cannot request a lateness refund.
Ensure you give the writer ample time to work on your order when setting the revision deadline. The writer might require more time especially if he/she is working on another order that has to be completed first as it can’t be rescheduled to give time for the revision. If the order has a long deadline and can be rescheduled, the writer will start work on your order as soon as possible. You might be requested to extend your revision deadline by up to 12 hours if a new writer is needed to work on your revision. This will give us enough time to assign your revision to the most qualified expert.
NB: It is important to leave enough time between your exact deadline and the deadline you set for your paper on our website. Leave at least a 30% time gap so you have time to review your paper and request changes where necessary.
There are several options available if you are not completely satisfied with the quality of the paper delivered to you. If you accept the paper, you can choose from any of the following options.
The following steps will help you get a partial refund if you are not fully satisfied with the quality of the paper delivered to you.
NB: There is no fixed percentage refund for orders under dispute as each case is analyzed and resolved individually. The percentage of each refund is determined after a thorough investigation by our Dispute Resolution Center.
If you are completely dissatisfied with the quality of the paper delivered to you, can go for any of the following choices.
You can contact our support team through any of the available modes of communication if you need assistance with any order that has been delivered to you. We are always available and ready to help.
Follow these steps to get a full refund
In case you are awarded a full refund, our company reserves the right to publish the paper online for commercial purposes. This is because we do not have a database to keeps such essays. If an essay is published online, it links back to our company any time it is googled, searched using search engines, or when checked using anti-plagiarism software. It can also be published as content or as a sample paper. This is done to protect our writers’ work from customers who might request a refund after using our work.
NB: Once you have approved the order, you do not have any right to a full refund. In case you have approved the initial or revised version of your paper, you are only eligible for a partial refund. All refund requests must be submitted through the “refund” button on your personal order page within 14 days from the time your paper is delivered.
The deadline for a revision request for orders with a progressive delivery feature is limited to 21 days after the initial approval. You cannot request a refund for the previously approved part once you press the “Approve part” button. Pressing this button allows the writer to proceed with working on the next part of your order. Please review the delivered part before pressing the “Approve part” button.
You can only receive a refund for the last section of the order if you request a refund after we are done processing your paper. All parts approved by pressing the “Approve part” button become non-refundable once the writer starts working on the next section. The 10% Progressive Delivery fee is also non-refundable.
The $5 fee for our writer’s sample service becomes non-refundable once the samples have been delivered to you. It is your responsibility to review the samples on time as you have 3 hours to decide whether the writer is fit to work on your order. If you do not communicate with us or request a different writer within the three hours, the writer initially assigned your order will be instructed to start working on your order. The silence is regarded as acceptance of the writer initially assigned your order.
We have three writer categories from which you can select a writer to work on your order depending on the complexity of the instructions. The following are the charges for each writer category.
The writer category fee is refundable if we can’t find an expert in your field of study to work on your order from the category of your choice. A “best available” expert will be assigned your order and the extra fee will be refunded to your account.
The fee for copies of the sources used feature becomes non-refundable once the copies of the sources have been delivered with your paper. But if the copies are not delivered with your order, you are legible for the refund of the amount you paid for the service.
We do not offer refunds for these services are such orders contain content that had been originally written by you. This content might contain errors of contextual nature which might be hard to completely eliminate.
No writer was found to work on my order.
This is a very rare situation but it happens sometimes. If we do not find a writer qualified enough to work on your order, you will be informed instantly. Your money will be returned in full as soon as possible as we do not wish to waste your time in cases where an expert is not available to work on your order. We aim at delivering the best services and that’s why your order must be assigned to a skilled and qualified writer in your field of study.
If you want another writer to be reassigned your order for a revision and the writer is not available, you can receive a partial refund under the discretion of our Dispute Resolution Center. Our Dispute Resolution Center will review your request and proceed with the corresponding refund depending on your request.
I forgot to approve my paper
If you fail to approve your paper within 14 days from the time it was uploaded on your personal order page, it will be approved automatically by our system. After this, you have 14 days to request a free revision or a partial refund after which no refund or free revision will be possible.
How long does the processing of a refund take?
Refund processing time depends on the reason for the refund request and the time taken by the bank to process the refund. Refund request on payment issues or order cancellation will take a minimum of 3 to 4 business days.
Quality-based refund requests require more time for dispute resolution. The dispute resolution center must review the evidence from the client and the final paper delivered by the writer to come up with a solution that is favorable to both parties (the client and the writer). This may take up to 14 days.
How to avoid situations that will make a refund necessary.
The following precautions will help to minimize the need for a refund.