Privacy Policy 

At Custom Scholars, we recognize that your privacy is inherently important to us and it is our responsibility to update you with our Privacy Policy. We shall leave no stone unturned when it comes to protecting your privacy as it is our top priority. On this page, we have explained in detail how your data is collected, used, disclosed, shared, and any time you access or use our website and any of its services. 

“You” on this page refers to our clients while “we”, “us” or “our” refers to our company, its affiliates, and subsidiaries.

Please go through this Privacy Policy before sharing any personal data with us to understand how the data you share will be collected, stored, and used. If you find any conflicting information, do not hesitate to contact us. We have done everything to make this policy comprehensive for you to understand everything about the collection, storage, and use of your personal data.

Fundamental Principles

The following are our fundamental principles that are incorporated and clarified by this Privacy Policy.

• You are only requested to provide the information that is important for service provision. 
• Your personal data will be deleted as soon as it has been determined that the data is no longer needed.
• You are allowed to control what information about you is kept private and what can be shared with the public.
• We try our best to make you understand how your data is collected, stored, used, and shared.

The above principles are the foundation of our Privacy Policy.

What does our privacy policy cover?

This Privacy Policy covers the information we collect about you when you use:

• Our website
• Our mobile applications.
• Other products or services which have been availed on our websites such as plagiarism detectors and citation generators.

Our assignment help services target students from all over the world and our utmost concern is keeping them anonymous. We do not collect nor share your personal data not unless you have permitted us to do so or if it is a requirement by the law.

How can we receive your personal data?

Your personal data can be received from any of the following parties.

• We can receive your personal data from third parties you have allowed or instructed to share the data with us.
• From you or our partners through contracts or other legal obligations you have with us or our partners for the delivery of a legal contract or a legal obligation.

Information we collect about you

The following information might be collected automatically when you visit our website or member communities.

• Technical information.
• IP addresses.
• The type of device you used when accessing our website.
• How you interact with our website.

You can read our cookie policy for more information.

The following are the types of personal data collected and the reasons for processing the data.

	Types of personal data	Reasons for data collection.
1.	User’s country	User verification.Prevention of fraudulent use and resale of a user’s accountFor tax implications and VAT purposes
2.	User’s email	The main contact of communication with the user.Channel for the provision of marketing and promotional materials.
3.	User’s name and surname	User verification.For invoices, billing, and taxation.Prevention of fraudulent use and resale of a user’s account.
4.	Phone number	User verificationContact for immediate communication.Customer support.
5.	City/State/ZIP code/address	Billing information for invoices.

Why do we collect your personal data?

Your personal data might be collected for some or all of the following purposes.

• To make it easy for us to deliver a product or service you have ordered from us. 
• To make it possible for us to pass information to you about a product or service you have shown interest in purchasing.
• To provide you with information about a product or service you have purchased from us or any other related products. 
• To facilitate the delivery of a product or service you have ordered from us under a contract.
• For legal reasons such as when you have entered into a contract with us.
• To enable us to provide you with information you have agreed to receive about a certain product or service.

Grounds of collecting information from you

The following are some of the major reasons why we might collect your personal data.

• When we have been allowed by the law, for a legal reason, or when a contract we hold with you makes it essential for us to collect the data.
• When you have permitted us to collect the data for a specific reason such as the provision of a service or newsletter. 

Legal basis for processing your personal data

We can process your personal data at any time for any or all of the following reasons.

• When you have entered into a contract with us.
• When you have given us the permission of processing your data.
• When you have ordered from us and we have to deliver a product or service to you.
• When you request us to process your personal data.
• When the law requires us to do so.

The above are the legal reasons we might process your personal data.

Ways of giving information

We can receive your personal data in any of the following ways with your consent.

• When you visit or use any page of our website.
• When you place an order or make payments on our website
• When you call us using your phone number.
• When you post reviews and feedback on our website
• When you email us using our personal email address. 
• When you live-chat with our online agents.
• When you accept to be receiving our marketing information.

The information you share with us can be educational, personal, financial, or related to your order. You can give the information to enter into a contract with us especially when purchasing products or services from us.

Information we receive from other sources

We can access your personal data if you use or access any of the websites we operate, any of the services we provide, or we can get the information from our business partners who have been authorized to collect data on our behalf.

Your data can as well be received from third parties whom we work with such as subcontractors in technical, business partners, payment and delivery services providers, analytics providers, advertising networks, search information providers, credit reference agencies, and background checking agencies. They can share your personal data with us as part of the service we deliver to you or for other legal reasons. 

Files. Avoid at all costs sharing with us files that you are not permitted to use or that contain your personal data or the personal data of other persons. This is because we do not guarantee the security of any information contained in such files. The files you upload, download, or access with the website might be collected and stored on our website.  Always check the files before sharing them with us.

Who might your personal data be shared with?

Your personal data might be shared with third parties, for legal reasons or because you have allowed us to do so. Your personal information might be shared with any of the following parties. 

• Our marketing staff. They will use the information to deliver promotional materials to you after you have registered on our website.
• Our group companies including our subsidiaries or ultimate holding company and its subsidiaries to facilitate the performance of a contract.
• Subcontractors and third parties to facilitate the performance of a contract we hold with you or we hold with the.  
• Third parties whom you have instructed or requested us to share the information with. 
• Third parties who provide us with certain services because you have purchased goods or services from us.  

Other reasons your personal data might be shared with third parties.

If it happens that our company or substantially all its assets are acquired by a third party, we will ensure that our customer’s personal data will be one of the assets transferred back to us in a safe and secure way. The following are other reasons your personal data might be shared with third parties.

• To observe a legal obligation for example when we are requested lawfully by public authorities. This includes meeting national security or law enforcement requirements.
• If we are requested by a government agency to share the data. 
• If it is required for the application of the website’s Terms and Conditions or other agreements.
• If sharing your data will help protect the rights, properties, or safety of our company, our clients, or other parties.
• To reduce fraud or help reduce our credit risks by sharing the information with third parties.

Aggregated data

Aggregated data refers to data that has been compiled into data summaries or summary reports and personal information that can be used to identify an individual has been removed. Any data shared in this form is not personal data and is usually used for the purposes of public reporting or statistical analysis. 

Your data might be shared in this form with third parties from time to time. Although the data does not contain your personal information, you have the right to object to us using your data. 

Where your data is processed and stored

Most of the data we hold about our clients is processed and stored in the EU/European Economic Area (EEA) or the USA. By accepting our Privacy Policy, you permit us to store your data anywhere we have servers even outside the EEA. Regardless of where your personal data is stored, it will be encrypted in a secure manner to prevent fraud by protecting it from unauthorized persons.

The following are reasons why your data might be processed outside the EEA.

• For order fulfillment.
• For payment processing.
• To access technical support services.

What happens if we cannot process your personal data within the EEA?

If your data cannot be processed within the EEA, the following precautions will be inaugurated to ensure maximum security for any data processed outside the EEA.

• We will comply with all data protection principles. 
• A country that is on the EU Commissions’ countries list will be selected if possible as those countries provide adequate protection for the rights and freedoms of data subjects.
• In case the transfer is to the United States of America, reasonable endeavors will be used to ensure they participate in the Privacy Shield Program.
• We will ensure there is adequate protection for data transferred to any other state or country.

Access to your personal data via password

You will be instructed to choose a password during the registration process. This password will help you access certain parts of our website which cannot be accessed by the public. The closed section will be your persona account. Never share the password with anyone as it can be used to access your account. You are responsible for all activities related to your account thus you should protect your account from unauthorized persons. If you think someone has access to your password or it is no longer secure feel free to change it. You can as well contact us for help in changing the password.

Transmission and storage of your personal data

We do not guarantee the security of data as it is transmitted and stored on the internet but we will do everything in our power to ensure the data is encrypted to the standards stated in the GDPR rules of data protection. Please feel safe when ordering with us as we will ensure maximum security of any personal data you share with us.

How long will we keep your personal data?

Your personal data will only be kept in our database as long as it is required. Your data will be kept;

• As long as the law requires the data to be kept.
• Until there is no valid reason for keeping the data.
• Until you request us to delete or stop using the data.

Enough of your personal data might be kept to comply with your request not to use your data or to comply with your right to erasure. Your erasure request will be kept even if it includes your personal data until a time you are no longer our customer and the data is not needed for tax purposes.

What if you refuse to share your personal data with us?

We will refuse to enter into a contract with you if you refuse to share personal data necessary for the delivery of a product or service under a contract. We will not deliver a product or service to you until you share the necessary information with us. Please share any necessary data with us before ordering with us, making payments on our website, or entering into a contract with us. This will ensure successful service delivery.

Your rights

We respect your rights to your personal data. The following are your rights and what is done to protect them.

Legal right	What is done to protect your rights?
The right to be informed	This Privacy Policy has been published to keep you informed on how your personal data is collected, processed, and stored. We are very transparent on how we use your data and all your questions about this Privacy Policy will be answered so feel free to contact us anytime if you have a question or a concern.
The right to access	We make it possible for you to access any information we hold about you. Please contact us anytime you want to access your personal data that has been stored on our database.
The right to rectification	You can rectify any information we hold about you if it is inaccurate or incomplete. If the information has been legally passed to third parties, we will also request them to rectify the data. Please contact us if you need help with data rectification.
The right to erasure	This is also referred to as “the right to be forgotten”. Contact us at any time if you want us to delete your personal data. The data will be erased as long as we do not have a legal reason for keeping it.
The right to restrict processing	You have the right to request us to restrict how we process your data. After the request, we can continue keeping your data but we do not have the right to process it.
The right to data portability	You have the right to access and reuse any data we hold about you for your own purposes in a safe and secure way without affecting the usability of your data. The right only applies to the data we hold about you with your consent or for the performance of a contract.
The right to object processing	You have the right to object to the processing of your personal data even if the processing is based on our legitimate interest, the exercise of official authority, direct marketing, or purposeless statistics. Contact us any time if you wish to object to the processing of your data.
The right to withdraw consent	You have the right to withdraw consent in a case where you had given us permission to process your data but you later change your mind. We will discontinue processing your data upon request to respect your right to the consent withdrawal.
The right to complain to a Supervisory Authority	If you post a complaint and feel that it has not been responded to or your problem has not been solved, you can complain to the ICO (Information Commissioner’s office).

Links to other websites

There will be links and hyperlinks to and from other websites which might be our partner networks, advertisers, and affiliates. Each one of these websites has its own Terms and Conditions and Privacy Policy which is different from ours. Please read the Terms of each website you visit before sharing any personal data with them as we do not accept liability or responsibility for those websites. Following the links on our website is at your own risk and you should always be very careful. 

Age limitations

To the extent prohibited by the law, we do not accept the access and use of our website and services by persons under the age of 16. If you are 16years and below and in need of our essay help services, please request assistance from your parents or guardians so they can create an account and place orders on your behalf.  If you realize that anyone under the age of 16 has illegally provided us with their personal data, contact us immediately so we can stop any illegal use of our website. Any data from persons under the age of 16 will be deleted and they will be blocked from accessing or using our website. 

Changes to this privacy policy

The contents of this Privacy Policy might be changed from time to time. This can be due to changes in laws, regulations, or our business, and the evolution in industrial standards which can necessitate a change to this Privacy Policy. Changes made to this Privacy Policy will be posted on this page. Please review this page regularly to stay informed all the time.

An additional notice will be sent via your email or a message on your personal order page if the changes made are likely to materially affect your privacy rights. If you are sent such notice, review the new Privacy Policy page and if you disagree with any of the changes made, feel free to deactivate your account. After such a change, any activities on the website will be governed by the new Privacy Policy.

The laws and regulations

The following are the laws that govern personal data in the UK.

• The Data Protection Act (1998).
• REGULATION  (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27^th April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data and repealing General Data Protection Regulation (GDPR)

The Information Commissioner’s Office (the ICO) is an independent authority that upholds the rights of information in the public interest in the United Kingdom. More information about the ICO can be found on their website. Follow this link for more, Information Commissioner’s Office.

How can you reach us?

You can contact us through live chat, a message on your personal order page, or through the following contact details.

Phone: +1(978)822-0999

Email: support@customscholars.com